Privacy Policy
1. Introduction
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. Collecting personal information
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
(b) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;
(c) information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication; and
(d) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send you email notifications that you have specifically requested;
(g) provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;
(h) keep our website secure and prevent fraud;
(i) verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service.
3.3 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at https://www.paypal.com/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing personal information
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
5.3 You expressly agree to the transfers of personal information described in this Section 6.
6. Retaining personal information
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) Name, address & email address will be deleted 12 months after last contact.
6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of personal information
7.2 We will store all the personal information you provide on our secure (password – and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8. Amendments
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
12. Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Our Cookie Policy can be viewed from the link at the bottom of this page.
13. Credit
This Privacy Policy was last updated on 1st January 2022